Dove Financial Assistance


DFA Application


What is Dove Financial Assistance

DFA is a joint effort of area religious organizations to give monetary support to persons who have emergency financial needs. DFA provides a systematic way to verify needs and provides a central location for persons seeking emergancy financial assistance.

DFA also works with Ameren Illinois to distribute the funding through the "Warm Neighbors, Cool Friends Program," which assists persons with payment of their summer and winter power bills, in Macon and DeWitt Counties.

Thousands of families in have been helped through this program since 1984.

Filling out an application if the first step. (download application link - see above)  The application is reviewed and decisions to requests we can grant are determined, up to $300. The Coordinator will let those who cannot be helped know immediately at the appointment time or via a letter should it take longer to determine. Checks to vendors or landlords will be issued when a request is approved. The Coordinator also works with other service providers, making referrals and sharing other agency services with applicants.

A few guidelines to remember:

  • DFA can only grant up to $300 per application.
  • A person can be helped more than once. However, 365 days must pass before he or she may be granted assistance again.
  • This program relies on donations from religious organizations and individuals. When funds are depleted, no applications can be filled until money is available again.
  • Due to the Covid-19 pandemic  DFA can also receive requests for assistance through:

    email -

    fax:  217.423.5025

    phone:  217.433.7435

    Potential clients can fill out application, scan or take a picture of their bills, ids and receipts and share via email or fax. Responses will be sent via email or by phone. Responses could take up to 36 business hours for items to be reviewed. Checks or vouchers will continue to be sent directly to the vendor.


DFA Locations and Hours -  Beginning July 1, 2020

Macon County

Mondays, Wednesdays and Thursdays, 9:00 to 11:00 a.m.
Monday - Thursday, 1:00 to 3:00 p.m.
839 N. Martin Luther King Jr. Drive - inside Northeast Community Fund

DeWitt County

2nd and 4th Tuesday Mornings, 8:30 to 11:30 a.m.
Dove Clinton Office, 803 W. Leander, Clinton

Shelby County

1st and 3rd Wednesdays, 1:00 to 3:00 p.m.
1410 W. Main Street, Shelbyville - inside the Salvation Army Building

Moultrie County

1st and 3rd  Wednesdays, 9:00 to 11:00 a.m.
216 W. Jefferson, Sullivan
inside the United Methodist Church

Piatt County

Mondays, 1:00 to 3:00 p.m.
Dove Piatt County Office, 100 W. Washington, Suite 102, Monticello


How can you help?

Donations to the program are always needed and welcomed. Please send your donation to:

Dove, Inc. 
302 S. Union, Decatur, IL 62522

If you would like more information about the program or would like a speaker about the program, please contact the office at 217.433.7435 or by e-mail at


DFA serves as the Warm Neighbor Cool Friends Site for Macon and DeWitt Counties.

  • Applicant can receive WNCF assistance only once per heating season, which is 10/1 to 5/31 each year and once per cooling season, 6/1 to 9/30. 
  • WNCF matches customer payments (within the last 45 days) up to $350 during heating season and up to $200 during cooling season 
  • Fresh Start grants should not be used for matching payments
  • Heating grants are based solely on income guide-lines while cooling grants are intended for seniors, disabled or those with medical conditions exacerbated by heat (with a doctor's letter)
  • WNCF pledge may create a credit balance

Must show proof of 30 Day (GROSS) Income Must be Between
   Family Size    200%        350%
    1        $2,127    $3,722
    2        $2,873     $5,028
    3        $3,620     $6,336
    4        $4,367    $7,642
    5        $5,113    $8,948
    6        $5,860    $10,256
    7        $6,607    $11,562
    8        $7,353    $12,868


Ameren Illinois Fresh Start Program


  • Applicant can receive only one Fresh Start Electric Pledge and one Fresh Start Gas Pledge during program term (7/9/20 – 5/31/21 or until funds are depleted)
  • Eligible applicants can receive up to a $200 grant for ELECTRIC account and up to $150 for GAS account
  • No matching customer payment is required
  • Fresh Start Funds are available to customers in the 0-200% federal poverty range only if they are ineligible for LIHEAP funds (as is the case with customers with no Social Security number)
  • Customer must have a past due balance to qualify and pledges must not create a credit balance 

Both Programs require:

  • Driver's License or other Photo I.D. and Copy of current Ameren Illinois utility bill
  • Applicant must reside at the address on the bill and have active service in his or her name
  • Income eligibility, see guidelines in the box